Pivota Merchant App — Troubleshooting

Installation issues

“Installation link is invalid”

• Install links are one‑time use and expire after a short period.
• Generate a new link and complete authorization promptly.
• Use the store’s canonical *.myshopify.com domain when asked for the store domain.

Authorization succeeded but store does not appear connected

• Return to the Pivota Merchant Portal → Integrations and refresh the stores list.
• If it still does not appear, contact support with the store domain and timestamp.

Sync issues

Product sync shows 0 products

This typically indicates a permission or token problem (401/403).

• Re-authorize and retry.
• If you are using a manually generated Admin API token, regenerate the token and reconnect.

Webhook events are not arriving

• Confirm webhook endpoints are configured and reachable.
• Confirm webhook signature verification is enabled and the correct secret is configured.
• Contact support with the webhook topic and approximate timestamp.

Support

Email support@pivota.cc and include: merchant ID, store domain, approximate timestamp, and any error message shown.